Step 1 — Locate your domain name’s DNS settings
Log in to the service where you manage your domain name. Typically this is where you purchased/registered your domain name (e.g. GoDaddy, Network Solutions, Namecheap, etc.)
Navigate to the section that lets you edit your DNS settings. This area may be referred to as “DNS Settings”, “Domain Settings”, “Domain Management”, etc.
Step 2 — DNS Setup
In order to benefit from the new server capacity, we’ve made a change to the process of pointing your custom domain at SocialGO. The previous process used what is called an “A Record” that points directly at a single IP address. The new process now uses a record type called a “CNAME”, which allows SocialGO to administer the IP addresses that your site points to. This allows us to point to more than one IP address, which removes some potential points of failure.
Remember that it may take up to 72 hours for existing cached DNS records to expire. While this happens, we’ll continue to forward your traffic from your old server to the new one.
Connecting the new Subdomain (www.example.com)
For each subdomain you want to set up, use your domain provider’s control panel to create a CNAME record pointing to your base SocialGO site URL. The base site URL is the URL that you are initially assigned by SocialGO. Assuming that you chose the site name ‘example’, your base site URL will be one of the following:
You’ll only have one of the above, depending on your SocialGO product. If you do not know which one is appropriate to you, you will find it listed as the top entry in the Custom Domain panel of your Admin Center.
Regardless of whichever one of the two is your base domain, if www.example.com were the desired website address for your site, you’ll need to configure the new CNAME entry as follows:
Host Name/Alias - Should be the subdomain you want (e.g. www)
Type - Should be CNAME
Value/Destination - Should be example.socialgo.com
Once done, that should create a row that looks as follows:
www CNAME example.socialgo.com.
Save this row and your custom domain should now be setup to point to your SocialGO site, via the new servers.
The below section describes some advanced configurations that some users may wish to set up. They are not essential to the operation of a SocialGO site that is using a Custom Domain, and should only be used if your site needs them and you are experienced with more advanced DNS configurations.
A note on naked domains (eg. example.com without the www)
Naked domains (sometimes known as the “root” or “apex” of your domains) are not officially supported by the SocialGO platform. This is because there are no options to create a CNAME for a naked domain, which limits SocialGO’s ability to respond to periods of heavy load that can lead to downtime for sites.
Using an A Record
An A Record is the least desirable option due to the difficulties in load balancing your service using it, however we provide a web forwarding service that will redirect your naked domain to your chosen subdomain. You can set your naked domain’s A Record to the following IP address:
The root of a domain is often shown as an @ symbol. the format would look similar to the following
@ A 220.127.116.11
Note: Don’t forget to set your full custom domain, including the sub domain in your SocialGO admin center.