I couldnt agree more with Liz. The first climpses of V2 promised the clean cut easy to use platform that was hoped for but there are large functionality gaps that preclude many customers using it. How can any one move from V1, in fact even if they wanted to they couldnt, as there is no migratory plan. How can a legacy system in V1 be nearly 100% more expensive that the new "all singing and dancing" V2 (even though its more functional) it doesnt make sense.

There needs to be much clearer communication.  If you dont do that then customers will fear the worst, they will wait for a while but not much longer.

Hi Richard...

I was wondering about the migration as well, seeing as how they built V2 on a separate platform.  I looked in my network management tools in my admin panel and didn't see any way of migrating or upgrading (downgrading) to V2... so I contacted SG and asked how this would work?  I was informed that first I would have to build my new network on V2 and then when this was completed, contact SG and they will manually migrate my members and their avatars.  No mention regarding content... so I emailed them back on this issue to find out what would happen to all the content on my V1 site. I've also inquired to hear about the white label issues and if they;ve been resolved.   I'm still waiting for a response and as soon as I hear anything... I will pass on the information to you all.

 I too thought that V2 would be a much fuller experience over V1 and am sadly disappointed!  I have started doing research about moving my network to another platform.  If I find one that will migrate my content... I'm probably going to have no other choice but to move my network.  I don't have the time to wait for months on end for these issues to get resolved.  What really has me concerned is the fact that V1 is the superior product between the two versions and still V1 has many negative aspects with it as well... many things that don't work well and a few restrictions that shouldn't be.

Hi Liz T -

Thank you for your comments - you make a lot of very good points. We at SocialGO are indeed rolling out functions such as messaging, events, photo and video galleries and improving member interaction with more intuitive panels. Most of that will be this month, and there's plenty more improvements coming.

We took the decision to totally re-build SocialGO from the ground up when we started V2. Whenever you do that, the dev team will concentrate on all the cool new things - many of which you pointed out. As the product is used and we get feedback, we'll go back and add stuff we maybe thought was lower on the usage list. But one thing you will have noticed on V2 is that it is way more stable and solid than V1, which tended (like many 'first versions' of a new product) to wobble when anything new was added or changed. So now that we have better code, adding new features and improving functionality will be quicker and not interfere with stability. It's really a platform that can grow and grow well into the future.

Your concerns about CS are noted. Pricing is an issue for any company, and you will understand that right now we are experimenting to find the right prices and offers. The market is moving forward - we are trying to find ways of making this a great wide market product and as you know, early adopters are willing to pay more at the outset, whereas the larger market is more price sensitive. Difficult to gauge other than by trying things. For example, do you think the Free Trial should be 14 or 30 days?

Your ideas and opinions are very valuable to us - please continue to send us your thoughts.

Best regards,

Dominic Wheatley

Executive Chairman, SocialGO plc

Mr. Wheatley...

Thank you for your attention.  I know how easy it would be to get defensive when there's even a whiff of negativity in a review, so well done on taking the critical with such diplomacy!  I truly do want you all to succeed at what you are doing here, because when you succeed, so do I. With that said... as a former Business Development and Marketing Director, I am drooling at your potential and cringing at some of the pitfalls created to date (mostly drooling though... lol)l!

Stepping back from my owner/user status, I can see the broader opportunity of SG becoming an internet giant!  So many people are becoming overwhelmed with all the different social "tools" out there today that for some, it can become a curse at times.  The ability to corral all the different online social endeavors and tying them into one place should be the main focal point of how you all market V2.  However, playing a very close second, should be the flexibility of an owner to have a wide range of options to develop their own network and activity.

For instance I see the potential of SG being able to offer people the choice of having a specific, centric based individual website, which has a focal point of either the individual or a product... to the other side of the spectrum in giving people the broader ability to create a social network surrounding a specific idea (i.e., politics, charities/causes, music, fan site, etc.).  When trying to entice people to join my own network, I have used the following to describe the potential member's experience within my network as "taking all the best experiences of a forum, MySpace, blogs, facebook and twitter, while leaving all the hated issues of those same places behind..."  The potential to tout that with V2 is even greater (if you all can get some of your feature/functionality issues resolved!).

It's good to hear that you will be rolling out a lot of these owner desired features within the next month and personally I will hold off making any major decisions until I get a chance to review them.  I took quite a bit of time/research before I settled on SG.  I don't want all that time in looking at different platforms (i.e., freewebs, onesite, ning, etc) to be for naught!  If you would indulge me in giving you a couple of other suggestions as far as specific features (besides the ones above) with the following:

• Creating a member badge system to acknowledge activity.  There's a lot of psychology involved in this feature but in a nutshell... the more that people feel that there's some merit recognition given for their participation, if further fuels their participation.  It also triggers a bit of competition with other members that want to reach that same level of perceived garnered attention.
  
  
• For owners... I would offer owners the ability, with a click of a button, get access to network, excel style, reports that gives us valuable information.  For instance being able to view how many members are actually active... what pages on my network are most visited or viewed... which features are most utilized, etc.  This would not only give me invaluable information as a network owner but would give you all invaluable information of not only what your owners are looking for but what the users wants/needs/likes.  I could get this now through google analytics but you all charge a ridiculous amount to install this free service onto our sites and make it very complicated to do this ourselves.  If you offered this as a direct service, instead of a third party... it would be a plus!
  
  
  
  
• A migration tool for owners to be able to migrate when ever they'd like and assurances that along with members and avatars, that the bulk of their content will be moved as well.
  
  
• An in-house poll/survey feature that allows network members to create their own polls/surveys and flexibility to control more of the conversation on a network but the users themselves.  This is different then offering a service like poll daddy, where only the owner of a network can create the polls/surveys.  It should be offered on it's own tab like blogs or videos.  I was once involved with a social network that offered this feature and it was the driving force of member participation.  This can be offered to the higher level networks and would be a great draw in getting the lower pay plans to upgrade.
  
  
• A full chatroom option would be nice as well instead of the small chat room on the bottom strip.
  
  

There's actually quite a few other suggestions that I have but I don't want to overwhelm... lol

As for the CS issue.  YES!  There isn't a strong enough measure of language or text styling to be able to communicate to you all how VITAL it is to offer strong customer service!!!  I have dealt with a few of the SG CS reps and they've all struck that wonderful balance between being personable and professional.  However, what I found in trying to communicate the problems that I noticed with my network, left me with a near comical sense of miscommunication. 

For one, by only having the option to explain what issues I encountered in writing... often things would become lost in translation.  A certain amount of that is expected but my biggest concern was how big of an effort became necessary in order to better communicate a functionality problem.  Whenever I had to present a problem to the staff at SG... in the beginning... I found that my concerns were brushed off with a perception that those on the other end acted as if there was a lack off knowledge in how the network was supposed to work on my end and then the ticket would be marked as resolved.  I would then have to go back with screen shots, detailed explanations and/or videos to show evidence of the opposite of any kind of "resolution".  That's just way too much of needed effort on my part. Not only was this frustrating but insulting as well.  Even if  a lack of knowledge was the case, a client should never be left with the impression that my concerns where beneath the staff (no matter how pleasantly it was done).  This dismissal may not have been the intent but it was the outcome and discourages people from bringing future valid concerns or problems to your attention! 

But the second issue is that things often wouldn't get resolved, even after taking all that time, effort and energy to express a working problem with the network.  For example back in May I brought attention to the fact that the walls weren't working properly... to this day, you still cant delete items from walls and have them stay deleted and I still the onset of my membership, I couldn't get the twitter feed or facebook app to work at all on my V1 network.  I had to go through a lot of twisting through the limitations of code flexibility to add these things myself.  It's time that I could be spending on enriching my content, interacting with my members and marketing my site.  I understand that this may be the reason for not only going with a second version but the exact reason for building it on a second platform.  (Though I still wish that the option to stay with V1 and simply upgrading through a menu of options, I will leave that lament alone for now... lol)

A well rounded, well trained CS dept would go a long way towards removing some of these poor perceptions and customer concerns.  You should have both well versed sales reps, with some light scripting in their greetings and power "tracks" to overcome sales objections and entry level techs that have a basic understanding of how your product works, so they can walk neophyte owners through a few of their questions/concerns and weed through some of this miscommunication to get to the real problems.  I would also give some of the more experienced owners access to the higher level techs when they come across some serious functionality issues.

As I mentioned above, I believe that the biggest mistake that you guys made was rolling out an incomplete product.  What I would have advised is that you all ask for a handful of volunteers to test out a closed "beta" version.  You could have monitored their progress and then asked them for input.  But I guess that's neither here nor there, as you cant put that genie back in the bottle.  To adjust for this mistake moving forward... I would recommend that you do a form of that now.  Set up a special network with any new features that you may be considering rolling out and ask for a few owners (who are more then likely users as well) to volunteer their time and equip them with a special access key to said network. Give them a bit of time to test out the product and offer feedback.  This will give you invaluable information from the average "layman's" perspective and give you all an idea of what is liked... what is worth the time of putting any kind of marketing force behind and to best let you all know where the potential bugs are.  It will save you much in the way of poor customer perception (which is very hard to undo once its out there).  People will like to feel as if they are somehow "special" by being given the privileged of offering this service to SG and give them the expectation of being "in on the new stuff" before anyone else!  This will go a long way towards that precious "word of mouth", free advertising.

As far as pricing... remember you asked... lol but I do have a few suggestions there as well.  (As you can see, I'm quite opinionated and not shy about it... lol) 

1.  You no longer offer a "free" version.  Many people may not be serious enough in what they are trying to do, to commit to a fee based social network in the beginning.  However, that may change in time and you are missing future upgrade revenue potential by not offering a free, entry level service.  Especially since there are so many companies that do offer a free version.

2.  I would say that no, 14 days is not enough of a "free period" for new members to test out a service before they commit their credit card information.  I would actually recommend a cascading "free" time amount and more then 3 services profiles. 

• The first entry level is of course free, so the amount of time is irrelevant there.
• The second "premium" menu option can even go up to $5.99 a month and offer a 30 day free trial.
• The third "golden" option, price it somewhere in the $30 range... offer a 45 free day trial.
• The fourth... "platinum" or as you call it now... concierge priced around $60.  This should include the white label service and offered along with a 60 day free trial period.

The process behind this is of course, building perceptions.  The longer you give someone something for "free", the more likely they are to go with the higher priced ticket item.  Especially if you show great value for what they are going to eventually pay. 

There is a fifth option that I would also suggest and this would be a special "for a limited time" pricing structure for the V1 members as a reward for loyalty. 

Allow them to pick whatever level they want to go into, with a 90 day free trial period.  This will keep people from leaving and entice more members to switch over to the new platform.  I know that looking at the initial short term bottom line, this idea may be cringe worthy but it will pay off in spades in the long run!  The utterly invaluable return you will get here is that not only will you get current members to give you a wider latitude of forgiveness for not getting it "just so" right out the gate... but the most priceless of marketing tools, as mentioned above... "word of mouth".  This is the golden goose of marketing.  Word of mouth is what people often base many of their life's decisions on when received from those within their trusted inner.  I cant stress this enough!  So though 90 days may initially seem like a lot of "free time" you are more then likely going to save much more in the way of lost revenue in the long run, from people throwing up their hands in distress and leaving you to never (or rarely) come back.  It's easy to gain business but virtually impossible to retrieve it due to the impression of a poor product or bad service.

Also, by extending to your V1 customers this courtesy, you are receiving a second source of testing, which is another layer of invaluable input from people that are already familiar with you and your product.  People are less apt to want to switch if they know that within that time period... they aren't paying for a service that isn't fully flushed out.  Not only are you giving yourselves the opportunity to hear from a bigger sampling of customers but you are also overcoming some hurdles that may exist for those that want to move over but are hesitant because of some of the already negative impressions from owners that have taken the time to play around a bit with your new product.  You'd be surprised how often "free" equates to patience!

One last thing on pricing... regarding the customization of a network.  Initially in V1 it cost quite a bit of money to have someone over at SG construct your network but there's little to no access to the people that are developing said customization.  The owner doesn't get to see the finished product before paying and aren't allowed anywhere in the development process to give input of what they want and what they do not.  If you are going to continue to offer this service... you must, must allow owners into the development loop. Even if now I'm only going to pay $100... my network is my personal vision and what I don't want is a generic or unpalatable end product (especially if this is something I could have done myself with some time and frustration of a learning curve).  If I'm going to take the initiative to pay someone to develop my customized network, I want to be able to give feedback as to what I want to see happen, access to the person/people that are going to be working on this and before it goes "live" and then the right to look over the finished product with the ability to ask for some minor "tweaking'.  I know there are some people that are that trusting... but there aren't quite so many of us are ever going to pay any dollar amount for a product sight unseen.  You are missing out on a wealth of revenue potential here! 

For instance... I am currently developing a political social network.  I would like to have all the design and technical issues resolved no later then after the first of the year, before the 2012 election gets fully underway.  This way I have the added force of this span of time when more people are paying attention to politics, to further build my member base.  By timing it this way, I give my network the ability to fully build on this solid platform of membership going into the future and through the election.  I would love nothing more then to not have to spend any kind of real time in a customization effort... researching flash software... spending the money on this and then the learning curve involved in building an opening page on my own.  Developing the layout and other design of my network is my least favorite thing to do and I would like to have the confidence to be able to know that I can communicate what I want, know that I will get it and if not, know that I can give some input towards the design.  I would be willing to pay the initial V1 amount of this service if I knew that I could get this level of service.

Based on observation and interaction... I would have to say that the two biggest issues that are going to be up to you to resolve is confidence in product/services and communication.

I will leave you with this last anecdote.  Why I decided to go with SG...

I've been online as a user since the early days of the internet.  I've had MSN communities and been a member of other people's communities.  I started some basic and generic forums, as wells as having participated in the forums that others developed.  I've had a couple of MySpace accounts and really enjoyed my time there before it became a young person's playground and ruined it for the rest of us.  Transversely, I held off going with facebook because of its initial lack of customization but finally took the plunge and joined up. On a side note, I personally DESPISE facebook!  It's why a few years ago I began researching social network platforms to allow my friends and family, who felt the same way, the ability to interact with me and each other without ever having to use facebook again.  So I took a lot of care investigating the different platforms that were available 5 years ago.  Needless to say, there weren't many choices available to me.  While I did this research, I began getting involved in a few charities and wanted the ability to fold that into my new network as well.  Along the way, I had a political epiphany and became heavily involved in this particular world.  So my needs had become a bit eclectic and exploded exponentially in a short period of time.  So had the scope of what I was now searching for in a platform.

It was very important for me to not have to devote a lot of time to leaving one platform for another due to unmet needs.  After some time of exploring pros and cons, I had eventually settled on 1site.  I loved that it allowed someone like me, that has a bit of a tech background to fully explore potentials.  I may be dating myself a bit here but the very first of my degrees was in computer science.  Albeit, it was back in the day when WordStar and Word Perfect were the main operating systems and Bill Gates was still working out the details of launching Microsoft but my very first job out of college was as a free lance macro writer for these now obsolete OS's.  This experience left me with a bit of an upper hand on network owners my age and a tad bit of ability to customize any portion of my site if I so desired.  I was also attracted to having the option of using any of their prefabbed services as well.  I paid a bit less then what I am paying now, so for the money, option-wise, it was ideal.  Along with all that, I also had the ability as an owner to enter any of my members profiles to adjust their pages if necessary, pull or move content without asking any member to do so or have to reset a member's password because I had to log in as that person to make adjustments (this is a hassle now with SG and I wish that I had the ability to more structural control over my site's content, without the hoops I have to jump through now.)  I also had access to a few reports and as my site began to grow by leaps and bounds, I was able to track what it was that my members liked, how active people were and where in my site members were most attracted to.  So again, for the price... all that flexibility and control, it was amazing!

Then as my network grew and my needs began to evolve, I found the need to have to interact with the people behind 1site.  In short order I discovered that they were beyond rude and unprofessional!  This is what finally led me to leave.

They never offered an 800 number, so every time I called, I had to pay toll costs to speak to someone. I was often put on hold for long periods of time after the initial answer (the longest time was over 45 mins!).  This eventually added up in cost and something that I had to realistically factor into the price of the service.  I would have to call back several times to get something pretty minor resolved.  My emails were rarely answered (which is why I took the time and expense to call).  When I finally got a hold of someone, I had to go round and round just to get the "tech" to understand my issue, would again be put on hold and at times hung up on.  When I would call back, the phone would just ring and ring.  I had the impression that the techs that they had manning that dept weren't very well versed in not only the basics but in their own product and there were no more the 3 people at any given time working the phones.  There was definitely no care towards customer retention there and I finally had enough and left.  I tried a couple of other platforms but they didn't give me what I needed either.

In frustration, I scrapped the entire project for lack of finding what I needed but the desire to get these projects off the ground was still there and eventually I took a deep breath and jumped into the game again.  Needless to say, I am a bit scarred with my previous relationship with a platform service but I did my best to give every company a fresh look and make a decision.  After discarding a few other companies along with Wix and freewebs, for not being a full enough of a service for my future estimated needs, I settled between SG and Ning.  You both had a lot of what I was looking for but Ning had quite a few negative reviews out in internet land and then I "spoke" to a SG sales rep in IM mode.  They were so pleasant that it was all it took to smooth over any worries that I had.  Since then, the level of pleasant professionalism hasn't waned but my access to support has.  So again, I will reinforce how important it is that you all have a consistent and easily accessible CS dept.  Also, if you haven't invested in a marketing director yet, you really should think about it.  These negative issues could have been easily sidestepped if you had someone advising you on the proper marketing approach to coincide with the tech aspect of your product.

Sorry for the length of this entry... Its Sunday here and I actually gave myself a break for the day... so I had a bit of free time to fully flush out my thoughts.  As I mentioned, I do have a few other suggestions but even though it was a "free" day for me... I do have things I must get on with.  Just keep in mind that you still have an opportunity to repair a little of the damage that this V2 roll out created but not for long.  The window is closing rapidly.

I really do hope some of this advice helps.  I see the potential of what SG is trying to do and see an opportunity for SG to skyrocket above the fray... to be a force to be reckoned with (especially if that kicks facebook in the _____ lol)!  Did I mention how much I HATE facebook... lol

If you'd like to pick my brain further, I'd be happy to help where I can, time permitting.  You should have access internally to the email that I used to sign up for this forum.  Feel free to contact me.

Best of luck!

Liz T.

Liz - T,

I'm glad I stumbled across this post.

Dominic Wheatley,

I wanted to briefly touch base about my organization and what we are doing here....
About a year ago my partner and I had decided we wanted to invest in an online forum that allowed people from all over the world to connect, teach and share with each other we focused our theme on an Education & Protest for Human rights and freedom  forum. As far as IT goes I know a little about a lot I am not a true programmer or web developer my IT expertise has always been in Network & PC Help Desk so in May when my partner, who is the writer/blogger/artist as you can tell by my grammar, came to me with a company called Forumotion who much like you provided us with an easy to use Admin panel where we we're able to add features to our forum (invision) without a whole lot of coding. Long story short we signed with them started our forum and exploded into the Forum stratosphere in the first 3 weeks after going live we had 20,000 new members and by 3 months into our "project" we had 55,000 members and 45,000 - 60,000 unique hits per month, and the birthplace of the "Occupy" movement you see on the news here in the United States. We left our Forum ultimately because of the poor customer service and lack of care from forumotion you can't get any questions answered and at the time when we bought our domain we were not aware that we could never get access to our own database. Although the forum is now at over 107,000 registered users few have stuck around (including the founders) do to the "trolls" and all the other issues that popped up due to us not being able to get to our database.

My partner and I believe we have learned from our mistakes and think that this avenue will be much more successful with things we want to accomplish on top of that we are going to go a little bit different route and want to do more of a "Independent Media" feel. Since our you tube channel has tens of thousands of subscribers and millions of views we are confidant we will once again pull in a large user base (YouTube is how we started our user base for our Forum and we started with zero subscribers & views)

We found SocialGo several days ago and after discussing it, decided that we would start off with your Premium Plan as soon as we finish customizing our trial site. I have to be honest after our forumotion incident I was hesitant and we were never able to use SocialGo V1.0 but I can tell you we will be after using V2.0 and reading this post we will be signing up in the next week or so for your premium service month by month for now.....we are hoping that most of what Liz talked about being missing here is added soon and that even more new exciting features are continuously added. We feel that if the response is as we expect for our new site that it will only be mutually beneficial to both of us going forward.

I wanted to wrap up with adding a couple features we would be interested in addition to what Liz has talked about:

Forum - so far from what I have seen there isn't a whole lot too it as compared to the features of say an Invision or phpbb board it would be nice if more features or these boards themselves could be implemented. When I say features I mean the ability to add Forum Admins, Moderators, user groups setting permissions a more rich Text Editor ect...)

Chat Room - We would like to see an actual Feature rich Chatroom option added including the ability to add moderators and creating new rooms would be nice as well

Member Profiles - We would like our members profiles to have as many customizable features as possible (currently member profiles from what I have seen look pretty bland I hope features are added soon) that being said we want to make sure that we have full administration control over member profiles.

Again, I apologize for the bad grammar to those that had to read this lol.

We like what we see as far as the huge potential in SocialGo and are excited to do business with you.
Lonnie
Freedom Informant Network

Hi Lonnie -

Welcome to SocialGO! Several of the features asked for have now been added like Events, Photo Galleries and member messaging. more to come. We have a very full roadmap ahead. I'll pass you comments about the need for more featured forums and chat rooms, but the basics are there now. Check out the way that members can 'follow' each other and set their own streams.

Do let me have your url when you launch so i can check it out. We have thousands of networks and it's hard to keep track of them all. However, we do feature a few on our website so you can get some ideas of what people are doing with the software - some pretty cool stuff!

Best,

Dominic

Very interesting post... As a former V1 site owner I am also a bit disappointed that we do not have the ability to charge members for joining in V2. Are there plans to add this feature, and if so, when can we expect to see this come to fruition?

it's in the road map - although there are plug ins that our support team could help you with - Best, Dominic

Dominic, I would like to know more about these plug-ins. Would you be so kind as to post a link here for us all so that we may check them out?

I would like to see the Admin having the ability of doing the following and having the following added.

• Editing a user profile picture
• Questions for the user profile
• Video Tab
• I  kind of like V1 better when it comes to the features, I guess as long as we all those features back it would be good.
• Better looking templates (Business Looking) without the Social go branding
• I would like to see More widgets, for Business and for members
• I would like to see a paid membership feature
• I would like to see membership categories

Hi Alasandro,

Here is a tutorial for a member billing solution that can be used on your site called MediaPass, please do check it out here: http://help.socialgo.com/entries/20809118-how-to-add-a-paid-subscri...

Kind regards,

Hannah

As a previous SocialGO V1 customer for a past project I was dissapointed when I signed up for SocialGO V2. Half the features I loved about the platform have now gone! Is there any way of signing back up to V1? It is highly unlikly I am going to pay for V2 as it stands now.

Hi Kris -

I'm just wondering if you have taken a recent look at V2 and had a really hunt around it, because we've added some features recently to achieve most of the V1 functionality. Of course there's a whole bunch of new things that V1 didn't do which have been added to broaden the product too. To answer your question about returning to V1, I will pass your note to Support.

Best,

Dominic

Hi Kris -

I had read all the comenst between V1 and V2, why don't keep bouth version running at same time, if you most need income add some charge to V1 I will pay use V1 better than move all what I made in V1 to V2.    If this is not possible as today then in the mean time you work some deal on charge us $ for V1, can you help me in move  the site I create in V1 to V2.  I will pay by month V2 till you guys decide to open V1 with charges.   Please I most have this site up soon can you help me in set this for me??   you also can email me any comenst to rican4ebr@hotmail.com in addition to my email in socialgo.   The site I had create for various months is this one:    http://search-for-the-real-truth.socialgo.com  

I hope you can retreave all the website with all videos and groups created.

I do apprecite a fast respond to this email,

Freddie (Ricco)

Hi Freddie,

I am not part of SocialGo support. Your questions would be better directed towards them.

Hi Dominic and Tom,

Thanks for your reply. I look forward to receiving your email.

Kris -

Thank you!!

RICCO

Hello,

I am currently on V1 and was assured that there would be a migration tool. There is no such tool. V2 is lousy and does not offer the same functionality that V1 has.

I am having issues with my site and have been contacting Social Go for a month and they will not respond to my tickets and or emails.

I am a paid member and not using there free version.

Will anyone from Social go contact me to resolve my issues or will I have to move to another company all together.

SocialGo made promises it could not keep and now when I call them out on it, they will not respond to me.

I have never experience such unprofessionalism as I am in dealing with SocialGO.

Thank you,

Michael

Tom my site is www.talenttime.com. it is having several issues.

I entered 2 tickets this morning about issues and had been dealing with Su at Social go on the tech support side of things.

I have sent several emails and have not heard back from anyone till I posted this.

Last I was dealing with Hannah on January 11,2012

Tom,

I have sent several emails into the support email address.

My site is broke and it is www.talenttime.com (enettalentcom.socialgo.com)

Can you please fix the site?

I am sending emails to your company and not getting responses.

If I have to upgrade to the $149.99 a month I will to get the support I need.

But I need someone to contact me at my email address that I have listed.

Thank you,

Michael

Hi Michael,

Hope you are well.

I have sent you an email regarding your site to discuss things further. Do let me know if you do not get it for some reason.

Kind regards,

Hannah

Please Please Please can we have Member profile questions and can we have the ability to input our own questions. Surely this cant be hard to do. Most of my users are not putting any info into their profiles they are not putting in any of their Facebook, twitter address etc either. Surely you guys can do something. I have been looking at other platforms like Ning.com and they provide this. I was under the impression that Social go was  going to make this V2 good but at the moment I am thinking of taking my site elsewhere. I have spent alot of money  with social go creating my site but you guys really need to sort it out. We need major improvements quick. Is there going to be friend ships with in the site members to or is it just going to be followers. Please give me a straight answer 

Hello SocialGo,

   I am a graphic designer and my business partner on this project is a marketing/salesperson. We are new to SocialGo and the networking scene. While both of us have a very general concept of what networking is we do at the same time understand that there is a lot of time involved with the initial creation of a network site. I must agree with Liz T. and her ideas for an extended free trial period. A 30 day free trial period is a must. Especially for  newbies such as my partner and I. Of course I will say that SocialGo has been very patient with us. However, a 7 day free trial is far too short.

  We look forward to working with you!

Sincerely,

   Mike Upfield and Jerry Turner

@Ryan: I really don't know what's up with the SocialGo team. It seems like they're only concerned with making their jobs easier and keeping costs down. In my opinion, SocialGo 2012 is another downgrade. Administrators have less power. The one thing I'm grateful for is that this new version isn't being forced upon us and I couldn't be happier because I would have definitely move to another platform (take my business elsewhere).

Hello Mike & Jerry -

I will talk to the team about a 30 day trial - but I assume you are referring to the Premium version rather than Concierge? If it's the 7 day trial on Concierge you mean, well that's really about a quick consultation period which we do with the customer by phone to make sure we can do what they need. Of course we do ask a commitment from them before we spend time working on their site, so we need get the first payment down. On Premium you have 14 days to play with it before we take a first payment. Arguably this could be a longer period (30 days).

Hey Troy -

We are trying to make it easy for people to get up and running as quickly as possible on SocialGO - hence V2 2012 is designed to give them a pretty instant nice looking site which of course they can play with and change over time. There are still a bunch of things being added all the time. Are you on V1 or V2 btw?

Regards,

Dominic @ SocialGO

Good Day Dominic.

    I'm on v2 but from what I've been ready almost wish I was on v1. Listen, I know you guys can't please everybody. I've been bashing SocialGo on the "improvements to the platform but I'm really looking at it from my perspective. Maybe there's a better market for this kind of simplicity. You mentioned that you're always adding "a bunch of things" but please answer this; When was the last time you added anything to v1 and with what frequency? If the answer is, "since the release of v2 we've added nothing to v1" then I've confirm my thinking that the platform I'm working with (v2) is now abandoned. 

There may be a market out there for SG2012 but I'm not part of it. I'm preparing my site www.tdbreviews.com for a relaunch. Eventually I'll be monetizing. I really plan on making descent money through ads. With SG2012 there's a major loss of ad space since you can only add widgets to "site pages". The only page I'm currently unable to ad widgets to with my v2 is a redirect link.  

PS: Is there a plugin for the support of php script? I'm building a member directory. I've improvised by using the "groups" feature with a few tweaks but would prefer a php type directory. Thanks. 

"v2 and 2012 are much more similar than v1 and v2 however, as they share the same core code"

So why can't you fix V1?

Good day Tom.

   I've had that suspicion of similarities between v2 and v3 aka 2012 but thanks for confirming. With that being said, there's a renewed sense of hope going forward though I have to say I think I'm being a little to optimistic since there are features like the Activity Stream Widget that could be made available on v2 but it's not.  Any changes to v2 should be optional as I fear there may be some undesirable "improvements".

  I will go ahead and suggest the directory listing feature but I won't hold my breath.